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INDICO Workshop at the VIC

→ Europe/Vienna
In-Person
C-C6 (Vienna International Centre (VIC), Vienna, Austria)

C-C6

Vienna International Centre (VIC)

Vienna, Austria
Description

The UNOV Conference Management Service (CMS), the UNODC/Information Technology Service (ITS), the UN Safety and Security Service (UNSSS) and the Indico Team are working together on an a new system to register meetings participants at the VIC. In line with the implementation of Umoja’s User Extension 2 which includes Conference and Event Management (CEM), Indico is the application that will be used for Meetings and Meetings Participants Management.  

Indico has been used by United Nations Office in Geneva since March 2016. Since then it has processed 218,336 registrations from different UN organisations and specialised bodies such as UNOG, UNFCCC, UNCCD, UNCTAD, WHO, ESCWA, and UNON. It is also currently used in some of its features at the IAEA. 

To have a better understanding of Indico, CMS is organising a workshop on 19-21 June 2019 at the VIC with the Indico experts from UNOG. ​It aims provide on-site Indico training to the different service providers in the United Nations Office at Vienna such as Conference Services, ITS, Safety and Security and to formally introduce Indico to the Vienna Based Organizations (IAEA, UNIDO, UNODC, CTBTO) and other UN departments in the Vienna International Center.

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  • Wednesday 19 June
    • Session 1: Opening by Ahed Sboul, Chief, Conference Management Service, UNOV

      Session 1: Opening by Ahed Sboul, Chief, Conference Management Service, UNOV

      Target audience: Any interested parties + VBOs

      Conveners: Frank Moser (CTC), Kim Navarro (CCPCJ)
    • Session 2: Opening Remarks by Corinne Momal-Vanian, Director/Directrice, Conference Management, UN Geneva

      Target audience: Any interested parties + VBOs

    • Session 3: Presentation of the Indico solution/project/governance and status and Q&A

      Session 3: Presentation of the Indico solution/project/governance and status and Q&A
      Target audience: Any interested parties

    • 10:45
      Coffee Break
    • Session 4: Comprehensive briefing on Indico

      Session 4: Comprehensive briefing on Indico
      a.      Explanation of all relevant Indico roles. 0,5 h (FM&DA)
      b.      The basic processes: setting-up an event, approvals etc., 1h (DA)

      Target audience: Any interested parties + VBOs

    • 12:30
      Lunch
    • Session 4 (cont’d): Comprehensive briefing on Indico

      a.      More advanced features: customizing events, statistics, custom email templates, mass mailing etc., 2 h (DA)

      Target audience: Any interested parties + VBOs

    • 15:30
      Coffee Break
    • Session 4 (cont’d): Comprehensive briefing on Indico

      b.      Hands-on exercises: revisiting the roles in practice, sample event, 1h (RR, DA)

      Target audience: Any interested parties + VBOs

    • Session 5: Open discussion: First reactions from UNODC/UNOV & VBOs

      Session 5: Open discussion: First reactions from UNODC/UNOV & VBOs

      Target audience: Any interested parties + VBOs

  • Thursday 20 June
    • Session 6: The Geneva experience from a security perspective, Jorge Jose Villanueva Melero, Chief Security Officer, UN Geneva

      Session 6: The Geneva experience from a security perspective, Jorge Jose Villanueva Melero (tbc), Chief Security Officer, UN Geneva

      Target audience: Any interested parties

    • Session 7: Learning about the processes for MPM within DSS/UNOV and UNODC/UNOV(AS-IS)

      Session 7: Learning about the processes for MPM within DSS/UNOV and UNODC/UNOV(AS-IS)

      Target audience: DSS/UNOV and UNODC/UNOV presenters, UNOG team

    • 11:00
      Coffee break
    • Session 8: Project Ccure9000: objectives, plan, milestones

      Session 8: Project Ccure9000: objectives, plan, milestones, (UNOV-ITS)

      Target audience: UNOV Ccure9000 project team, any DSS/UNOV and UNODC/UNOV presenters, UNOG team, in particular Indico developer (VT)

    • Session 9: Way forward with Indico and Ccure9000, 1st part

      Session 9: Way forward with Indico and Ccure9000, 1st part

      Target audience: UNOV Ccure9000 project team, any DSS/UNOV and UNODC/UNOV presenters, UNOG team, in particular Indico developer (VT)

    • 13:15
      Lunch
    • Session 9 (cont’d): Way forward with Indico and Ccure9000, 2nd part

      Session 9 (cont’d): Way forward with Indico and Ccure9000, 2nd part

      Target audience: UNOV Ccure9000 project team, any DSS/UNOV and UNODC/UNOV presenters, UNOG team, in particular Indico developer (VT)

    • Session 10: Developing the future TO-BE processes within DSS/UNOV based on Indico

      Session 10: Developing the future TO-BE processes within DSS/UNOV based on Indico

  • Friday 21 June
    • Session 12: Current IT (service) support for Umoja, enterprise systems, and local at UNODC-UNOV

      Session 12: Current IT (service) support for Umoja, enterprise systems, and local at UNODC-UNOV.

      Target audience: UNOV/ITS, any DSS/UNOV and UNODC/UNOV presenters, UNOG team

    • Session 13: Identifying a possible support model for Indico at VIC (roles, responsibilities and Tier 1/2/3 etc.)

      Session 13: Identifying a possible support model for Indico at VIC (roles, responsibilities and Tier 1/2/3 etc.)

    • 11:30
      Coffee break
    • Session 14: Revisiting the results of the technical workshop with Jorge Jose Villanueva Melero, Chief Security Officer, UNOG.

      Session 14: Revisiting the results of the technical workshop with Jorge Jose Villanueva Melero, Chief Security Officer, UNOG.

      Target audience: UNOV/ITS, any DSS/UNOV and UNODC/UNOV presenters, UNOG team

    • 12:45
      Lunch
    • Session 15: Discussion of modalities for working together (roles, project team in Vienna, communication, documentation (such as initiation)

      Session 15: Discussion of modalities for working together (roles, project team in Vienna, communication, documentation (such as initiation)

      Target audience: UNOV/ITS, any DSS/UNOV and UNODC/UNOV presenters, UNOG team

    • 16:00
      Coffee break
    • Session 16: Discussion of possible roll-out plan for Indico.

      Session 16: Discussion of possible roll-out plan for Indico.

      Target audience: UNOV/ITS, any DSS/UNOV and UNODC/UNOV presenters, UNOG team

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